Refund policy

 

Returns and Refunds Policy

It will be our pleasure, upon presentation of your electronic receipt, to reimburse you for any new and unused merchandise in its original packaging, within 7 days of receipt by mail or pick up in store. The return can be made in store or by mail at the customer's expense (between $ 10 and $ 25 most often)

 

Exchange policy

It will be our pleasure, upon presentation of your electronic receipt, to exchange any new and unused merchandise in its original packaging, within 30 days of receipt by mail or pick up in store. The return can be made in store or by mail at the customer's expense. (between $ 10 and $ 25 most often)

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Procedure for returns

To make a return, please contact us by email or phone to notify us. We will confirm if this is possible and we will explain what to do next.

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Guarantee and after sales service

All of our products are guaranteed against manufacturing defects for a period of one year. Some products have a longer warranty. If so, it will be mentioned in the product description.