Refund policy
Returns and refunds policy
Upon presentation of your electronic receipt, we will gladly refund you for any new, unused merchandise in its original packaging, within 30 days of receipt by mail or pickup in store. Returns can be made in-store or by mail at the customer's expense (usually between $10 and $25). Pre-orders are non-refundable.
Holiday season: the eligible return period has been extended to January 31.
Exchange policy
Upon presentation of your electronic receipt, we will gladly exchange any new, unused merchandise in its original packaging, within 30 days of receipt by mail or pickup in store. Returns can be made in-store or by mail at the customer's expense (usually between $10 and $25).
Holiday season: the eligible return period has been extended to January 31.
Returns procedure
To make a return, please contact us by e-mail or telephone to let us know. We'll confirm if it's possible, and explain how to proceed.
Warranty and after-sales service
All our products are guaranteed against manufacturing defects for a period of one year. Some products have a longer warranty. If this is the case, it will be mentioned in the product description.
Upon presentation of your electronic receipt, we will gladly refund you for any new, unused merchandise in its original packaging, within 30 days of receipt by mail or pickup in store. Returns can be made in-store or by mail at the customer's expense (usually between $10 and $25). Pre-orders are non-refundable.
Holiday season: the eligible return period has been extended to January 31.
Exchange policy
Upon presentation of your electronic receipt, we will gladly exchange any new, unused merchandise in its original packaging, within 30 days of receipt by mail or pickup in store. Returns can be made in-store or by mail at the customer's expense (usually between $10 and $25).
Holiday season: the eligible return period has been extended to January 31.
Returns procedure
To make a return, please contact us by e-mail or telephone to let us know. We'll confirm if it's possible, and explain how to proceed.
Warranty and after-sales service
All our products are guaranteed against manufacturing defects for a period of one year. Some products have a longer warranty. If this is the case, it will be mentioned in the product description.