Shipping policy

 

Delivery delay

We make every effort so that you can receive your order as soon as possible. Under normal conditions, orders will arrive at their destination approximately 1 to 5 business days from the date the order is confirmed. A confirmation email will be sent to you as the packages are shipped. The tracking link provided on this email is the best source of information for tracking your packages. Thank you for your understanding.

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Shipping cost

Delivery charges apply and vary depending on the price and size of the items. Delivery is free anywhere in Canada for orders of $99 and more before taxes with the exception of rigid boards

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Loss or not receipt of a package

If, for any reason whatsoever, you do not collect your package and it is returned to us, the transport costs incurred for the return of the package to us will be deducted from your refund. Also note that we ship packages with a maximum insurance of $ 100. In the event of loss of package, no refund will be made as long as the chosen carrier has not completed the search for said package. Note that investigation times can take up to 30 days.

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Order preparation time

We prepare orders received online in 24 to 48 hours, excluding Sundays and Mondays.